Worker Bees Blog

All my public whining about Technorati spamming me with massive amounts of duplicate items in my RSS reader every day has gotten response from non-Technorati folks, on and off-blog, but not from Technorati themselves.

This means that either:

a) they don't have ego-feeds and aren't even aware of how they're spamming a user.
b) they know there's a problem, but have no solution, and were taught by their mother: if you don't have anything nice to say, don't say anything at all.
c) they know they're spamming me, but I'm not important enough to care about.

I'm realizing now that I maybe should have brought this up last night when I was chatting with Tantek from T'rati, but somehow I just don't consider tech support issues to be good small talk.

Let's compare and contrast, shall we, with a problem I had yesterday with my RSS reader, NetNewsWire.

First let's point out: this was a user problem. I accidentally deleted a folder full of feeds. You can read the whole sad tale of how over-multi-tasking has dire consequences for about 70 feeds here. You can also read how within 12 hours Brent Simmons from NetNewsWire had posted a comment with the fix for my problem. And the fix worked, first try. You might also notice that I didn't even link to Net NewsWire in that post, so clearly he's got ego-feeds going for the key word, not just the URL.

Let's point out again: it was my user error they helped me fix, not a case where they are repeatedly spamming me.

Yes, I have met Brent one time at a post-Syndicate cocktail party. Not sure if he even knows that he has met me. He just saw a cry for help and answered it.

So, if you would like to try a desktop RSS aggregator, I can not only recommend NetNewsWire as an applicaiton, but as an entire product, which includes the level of service they provide.

That's the kind of thing that turns a customer into an evangelist!