Worker Bees Blog

Hi there Bee!

Indeed HP has taken a long while to pick up the Blogging ropes, but nevertheless it's morning when you wake up as they say.

To cover a mile, one has to take the first step and I think thisis it for HP. There are some interesting Blogs by people like Susan Underhill who does mange to get quite a bit of comments too.

Do visit her blog to dispel your notins about no comments on HP blogs.

Agreed, the navigation to find the Blogs link on the hompage is difficult, but I guess they think they have more important things to share with people before they come down to sharing the thoughts of the employees.

Here's hoping there would be more blogging by HP and more simpler navigation to spot them. Cheers!
 

I wonder what the Bloggers inside the company think about another big ethical violation.

This is the guy just arrested in Germany for suspected fraud/embezelment. He was fired from Siemens for bringing in consistently bad results - now he's under possible criminal prosecution.

Maybe he can get a job advising the HP Board?


HP Names Andy Mattes to Lead Sales for Technology Solutions Group

PALO ALTO, Calif., Jan. 4, 2006

HP today announced that it has appointed Andy W. Mattes, a long-time executive at Siemens AG, to serve as the head of sales for the Technology Solutions Group (TSG).
 

To Anonymous:
So you wonder about ethics? What about a married guy that hires an assistant before the job's even opened because he's sleeping with her? Ever heard about "innocent until prove guilty"? Familiar Mark?




I wonder what the Bloggers inside the company think about another big ethical violation.

This is the guy just arrested in Germany for suspected fraud/embezelment. He was fired from Siemens for bringing in consistently bad results - now he's under possible criminal prosecution.

Maybe he can get a job advising the HP Board?


HP Names Andy Mattes to Lead Sales for Technology Solutions Group

PALO ALTO, Calif., Jan. 4, 2006

HP today announced that it has appointed Andy W. Mattes, a long-time executive at Siemens AG, to serve as the head of sales for the Technology Solutions Group (TSG).

6:30 PM
 

Rich's blog is not there anymore...hmmm...wonder what happened?
 

in my opinion hp took a long time but yea now it is doing good so we should appreciate the fact that they are back on good running track
 

This is kind of fun, I just published a post on HP's blog / social media program. As I was searching on "HP Blogs" I found your post from over 3 years ago. They have definitely come a long way!

http://karensnyd.blogspot.com/2008/08/company-culture-at-hp-creates.html
 

HP laptops are crap!!! I bought a DV 6000 laptop in Oct 2007. It has not worked properly since the day a I bought it. It has been back for repair on multiple occasions. I am writing these comments while waiting for someone HP to pick up to answer my latest call about why my laptop freezes up. They said they would call today from last nights call, but didn't. I know two other people with HP laptops and they all freeze up to some degree. My laptop has been in for repair and has come back without critical parts and had to go back for repair. Now I just want my money back.
 

I have bought a HP DV4 1131TX laptop from one of the HP dealer in India. My experience with this laptop is extremely bad.

I have done one of the biggest blunder of my life by buying this laptop from KBM WORLD in Bangalore in India on 30th December 2008. It’s terrible to say the least.

PLEASE NEVER EVER BUY ANY HP PRODUCT ANY MORE. HP HAS IT’S SALES TEAM AS WELL AS TECHNICAL TO MAKE YOUR LIFE MISERABLE.
 

I purchased a HP desk top in 2007. Before it was out of the orig. warrantee 6 wireless keyboards, 1 wired keyboard, one motherboard, and one other piece was replaced. This took months to complete. I spent over 3 hours this week talking with various technicians, one non-tech dept., investor relations, executive customer service, a case manager in mexico and finally back to Investor Relations, who is now going to reach out to the head of the Exec. customer Service. Why? I was told to have my RAM checked.
My extended service pack contract was not in HP's file, the wrong model number was listed, one technician said my machine should have 4GB of RAM, another said no, I should have 2GB. And, If I refused to perform a diagnostic test inside the machine, I could send the tower to HP for a bench test. No on site service would be provided based on the report of a technician. Now Investor relations is reaching out to the head of the Executive Customer Service department to see what can be done.
This is a disgraceful reflection on HP. As a stock holder and purchaser of HP machines I'm steaming.
 

Yes,I have a HP,with 3more years,it's still work well,I like it.
 

What a very well covered article!


HP Mini notebook
 

I have been trying to deal with HP. after transferring to 8 different departments and people i went from being a reasonable customer to a very difficult one because no-one listens and they just quote policy. I was told that i could not talk to an executive as the calls are screened and they refused to put me through.
If there was jail term for lack of customer focus HP would be crowding the jails!
They have lost our company's business and no doubt others. Beware.
 

I bought HP Pavilion dv9700t. Exactly after 1 year and 4 months the monitor went kaput. Half of the screen is blank. Service cetners gave no reason and said the only way it can be fixed is by replacing the LCD panel which will cost around $450. It is outrageous. This laptop is a JUNK box.
 

I guess they think they have more important things to share with people before they come down to sharing the thoughts of the employees.
 

I have had four different printers . My current printer is an fooice jet 8500 primier. need custoemr service but only get the philipiens. why doe Hp refuse to let an American toal to an Americe. I am tired of explaining myself two and three time every answer and them waiting up to an hour to talk to a supervisor. I will not be buying another Hp product
 

This comment has been removed by the author.
 

My hp went belly-up too. I got hp to agree to fix the myriad of issues that had left my LT virtually unusable. They sent me a nice box to ship it back to them in and off it went, with great hopes that it would come home 'in 2 weeks, purring like a lost kitten.

When I didn't hear from them in 2 weeks, I called and, of course, left a message. They called back with an urgent message that they needed to talk with me immediately.

Their repair department said they would fix the problem for $256.00. After arguing non-stop for 20 minutes, I ask to talk to the manager of the department. "The manager of the department does not take calls from customers". I was shocked. so I asked to be transferred to another person, who gave me the same run-around.

Short story version, they would not fix my laptop unless I gave them my card number for the $256 RIGHT THEN. I explained that I live on a tight budget and could call them back on Friday (this was Tuesday) and give them the $, to which they refused, saying that if i didn't give them my card number RIGHT THEN, they would ship my laptop back.

i again asked them to wait until Friday, which they said (not that they couldn't but) that they WOULDN'T wait 3 days.

My broken laptop arrived on my doorstep the very next day.

Does anyone have any ideas? Like the blogger who said his LT went belly-up 1 year and 4 months after he bought it, that's just about the time mine when mine went on the fritz too.

If anyone has any suggestions, I would be greatly appreciative.

Michael
 

On 4/27/10, I contacted HP regarding the non-functionality of my HP 6500 4-in-1 Printer which would not print, fax, or scan; it would only copy. The HP Technical Support Representative was able to restore the printing capability; but not the faxing or scanning functions. So, the HP Technical Support Representative recommended that HP would replace my 6500 HP Printer with a new one. All I needed to do was to provide HP with my credit card number for collateral to ship me a new 6500 Printer with a return label in the box, and I would use the return label with the shipping materials receive to return my non-functioning printer. The replacement printer was delivered to my home by FedEx on 5/6/10. When I opened the box, I was extremely appalled that HP Representatives would have the audacity to send me an older remanufactured HP Printer which is the predecessor to the HP 6500 4-in-1 Printer that I purchased brand new from Staples on 1/20/2010. When I called HP to complain about the situation, I spoke with Jennifer (877) 917-4380 x 95, who told me that she was the Customer Product Resolution Manager. Jennifer needs to be removed from that position, she has absolutely poor customer service skills, was very arrogant, disrespectful and failed to listen my repeated request to be sent a new 6500 Printer 4-in-1 Printer like the one I purchased. I took photographs of the older remanufactured printer I received, repackage it and took it back to FedEx for return to HP. That was truly the worst product experience I have ever had. I am very meticulous and I always take excellent care of every thing that own. Hence, after just a little over three months of light use, I experienced non-functionality of a highly rated product was appalling enough, then to experience horrible customer service on top it is totally unacceptable. I will never, ever purchase another HP Product. I am telling everybody I know about this situation wit HP, and I am going to post this complaint on as many internet websites as I can in order to warn people of HP’s poor and shady business practices for their products that are still under warranty! Thank GOD, I was insightful enough to purchase an extend two-year warranty from Staples on the printer and was able to take it back to Staples to receive a brand new (unfortunately) HP 6500 4-in-1 Printer. Consumer Warning! Don’t Purchase HP Products!!!!
 

Interesting that "Jennifer" stated she was the manager. When I spoke with her several months ago about my HP laptop, and received the exact same arrogant, haughty, disrespectful customer service from and requested to speak to the "manager", Jennifer stated that "the manager does not take calls from customers". What incredibly poor, unacceptable service.

The reason they got out of the primary business of computers and are now have a Printer-Focused market, is because they couldn't build a decent product that was reliable and functional.

seems like they've still not been able to find something they do well.

Thanks for your Post!

Michael
 

hi. nice blog.i like sharing
 

HP Laptops are poor quality. I just had a very bad experience with a HP Laptop. Used a G60 laptop for six months. USB port went out. Somehow the prongs got damaged and shorted out all the USB ports. Somehow I caused the damage. According to their service department it had nothing to do with the quality of their USB port. Since I caused the damage they want me to pay for the repair which would cost almost as much as a new laptop. BEWARE. I would NOT recommend anyone purchase a HP Laptop. They are very poorly constructed.